Warranty Terms and Conditions
Gaming PCs
Coverage: Doctor Memory warrants that all gaming PCs are free from defects in materials and workmanship under normal use for 2 years of parts and 3 years labour from the date of original purchase.
Exclusions:
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Defects or damage resulting from wear and tear, improper use, or accidents.
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Damage caused by unauthorised modifications, repairs, or alterations.
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Damage is caused by external causes such as floods, fires, or other natural disasters.
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Any damages incurred during the return shipping process due to inadequate packaging or protection of the product.
Memory RAM
Coverage: Doctor Memory provides a lifetime warranty for all new Memory RAM and a 1-year warranty for refurbished/used Memory RAM, covering defects in materials and workmanship under normal use.
60-Day Refund Policy: Customers may return the product within 60 days of purchase for a full refund if not satisfied. For more details, please refer to our Shipping and Returns page.
General Conditions:
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The warranty is non-transferable and applies only to the original purchaser.
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Proof of purchase is required for all warranty claims.
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Doctor Memory reserves the right to repair or replace defective parts with new or refurbished parts.
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If repair or replacement is not possible, an alternative solution or partial refund may be offered.
Limitations:
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This warranty does not cover any problems that arise from software issues, data loss, or failure to follow product instructions.
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Warranty service will not apply if the product has been modified or repaired by any third-party companies / persons.
Frequently Asked Questions (FAQ)
Q: What does the warranty cover?
A: The warranty covers defects in hardware and workmanship. It does not cover software issues, data loss, or damages caused by misuse or external events.
Q: How long is the warranty period?
A: Gaming PCs come with a 2-year warranty for parts and 3 years for labour. New Memory RAM has a lifetime warranty, while refurbished/used Memory RAM has a 1-year warranty.
Q: What is not covered by the warranty?
A: The warranty does not cover wear and tear, accidental damage, misuse, or unauthorised modifications.
Q: How do I claim a warranty repair?
A: Contact Doctor Memory support to report the issue. If purchased through Drmem.com, use your account to initiate the warranty claim process.
Q: Who pays for postage when sending items for warranty service?
A: Doctor Memory covers all postage costs for warranty repairs.
Q: How should I package the PC for return under warranty?
A: Use the original packaging or a similar quality package to ensure safe transit. Include all original components unless instructed otherwise. We do not cover any damages during shipping due to insufficient packaging.
Q: How long will my warranty repair take?
A: Repair times vary, but Doctor Memory aims to complete all warranty repairs promptly.
Q: To which address should I return my PC for warranty service?
A: Please contact Doctor Memory support for the correct return address.
Q: How will Doctor Memory contact me with any queries?
A: Doctor Memory will contact you via the email or phone number provided in your account details